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  • What is Sam's Coolkies
    Sam's Coolkies is a plant-based adaptogenic foods company. Every one of vegan cookies is paired with an "adaptogen," for optimal health benefits. Adaptogens by definition are herbs, roots, and other plant substances (like mushrooms) that can help our bodies manage stress. Our first three flavors are: Dark Chocolate Chip, Matcha, and Carmelised Walnut, with more coming soon!
  • How do you ship Sam's Coolkies? How long does shipping take?
    We work on a monthly "cookie drop" basis, meaning that we do all of our baking on Tuesdays and send out or cookies fresh every Tuesday. We aim to have London based deliveries arrive on Wednesdays, and outside London deliveries to arrive on Thursdays. As we are a small team, if there are any delays for unforeseen reasons, we will let you know as soon as possible.
  • How long does Sam's Coolkies last? How should I store it?
    Store in an air-tight container for up to 12 days. You can also freeze Sam's Coolkies to make it last even longer (3 months) but we recommend that you thaw your Sam's Coolkies completely before eating.
  • Can you ship outside of the United Kingdom?
    Unfortunately our cookies can only be shipped within the United Kingdom at the moment.
  • Can I cancel my order after placing it?
    We can cancel your oder within 4 hours of placing it, but beyond that, it's out of our hands and your order will be shipped as is.
  • I'm unsatisfied with my order. Can you help?
    Yikes! We are beyond sorry for that - if you can send an email to explaining what went wrong (and any imagery), that would be helpful and we'd love to rectify the situation asap.
  • I forgot to apply a promo code to my order. Can I apply it after I submit my order?
    We can add a promo code to your order within 24 hours of placing it, but beyond that, it's out of our hands and your order will be shipped as is.
  • Can I add an item to my order after it’s been placed?
    We can make changes to your order anytime before Tuesdays at 9:00am. We'll just send you a payment link via email to complete, and it will need to be paid before Tuesday at 9am.
  • Can I change my delivery address / change the items in my order after I place it?
    Happens to the best of us! If you need to update your address/change items, please email us at and we'll try our absolute best to get it updated.
  • I just realized I am not going to be home when my Sam's Coolkies arrives! Can I delay the shipment?
    Unfortunately no! Once you receive an email that an order is out for delivery, we are unable to make any changes to your order timing or delivery.
  • What if I have an allergy?
    All Sam's Coolkies products contain no dairy, eggs, or gluten. However, all our products are made with almonds and are manufactured in a shared commercial kitchen space that processes wheat, dairy, eggs, peanuts, tree nuts, and soy.
  • Is Sam's Coolkies organic?
    While the majority of our products are organic, some are not - we prioritise simple, high-quality ingredients, without added fillers & preservatives. If these ingredients were also organic, our price points and products would be much less accessible and affordable for our customers.
  • What is the nutrition information?
    Please refer to the product descriptions of each product for the nutrition facts and ingredient lists.
  • How do I cancel my subscription?
    Kindly send an email Note that due to the discount associated with a subscription, they cannot be canceled before your third shipment arrives.
  • Can I change the product I subscribed to for a different one?
    Of course! Just email us at
  • Can I pause my subscription?
    Yup! If you're travelling, or just want a break, just email us at and we'll take care of it!
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